An Interview with Jenny Arena

Cancer Care Coordinator at The Australian Pancreatic Centre

HOW DO YOU HELP THE PATIENTS?

It’s the most difficult situation of your life. There’s lots of shock about this diagnosis, and it can be overwhelming to work through.
I break it into little bits so that it’s achievable.
I try to navigate the health care system for you, to make it as seamless as possible.
I know the big picture in the team, and I pull it all together and put you at the front.
I also include  your GP as well.

 

WHAT DO YOU LOVE ABOUT YOUR JOB?

I love meeting so many different people and helping, even if it’s only in a small way.
I’m passionate about what I do, and so is the entire team; they really care about the patients.
Things are always changing and treatments are getting better. Our team is at the forefront and stays up to date.

I MAKE A DIFFICULT SITUATION EASIER

 

“I speak up for you,

I’m your advocate,

your voice”

WHAT DO YOU WANT THE PATIENTS TO KNOW?

I want you to know that I am here for you.
I translate and explain what’s going on – I make sense of the process for you.
I speak up for you – I’m your advocate, your voice.
You may have questions after your appointment, so I relay your concerns and questions to the team.

DO YOU HAVE ANY FINAL WORDS OF ENCOURAGEMENT?

 

Yes.
I’ve helped more than 500 pancreatic patients.
My main role over time is to help you take control of your journey.
I’m always here for you.